stb bloked

[ppalbelo]

still waiting for help, my stb is blocked since last friday, writting every day to support team, no solution from anyone

[Ryu]

just wait for moose.

[ppalbelo]

moose told me yesterday he is going to reset but nothing

[moose]

I sent it in for reset that's all I can do my hands are tied I have no access to the servers sorry just going to have to wait

[vtoor]

still waiting for help, my stb is blocked since last friday, writting every day to support team, no solution from anyone

Check if you can connect to the server your donation number should work fine.

[mr.lover]

Hi my stb is block sins yesterday cant some one help me thanks

[Ryu]

pm vtoor or moose

[Patos]

vtoor,

Re your Post 82, how can I check if connected to server?

Donation checker shows my donation is active with no issues, but my iptv service is still blocked.

[Ryu]

when did you last reset your donation?

[Patos]

Ryu,
Just did, reset donation, but Mag box still shows "stb is blocked contact provider"
What do I do now?

[moose]

Sounds like your service provider is blocking your connection

[moose]

• Some users are being unable to connect to our service due to an issue with their Internet Service providers, a solution to this issue and to prevent it to happen in the future we highly recommend that those affected users change their DNS servers either in their IPTV boxes or modems.
  Best DNS servers:
  
  Primary: 8.8.8.8
  Secondary: 208.69.38.205
  We apologize for the inconveniences and hope Internet Service providers solve the DNS problem as soon as possible.
  Thanks.
  Tags: None

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[Ryu]

Ryu,
Just did, reset donation, but Mag box still shows "stb is blocked contact provider"
What do I do now?

just follow the advise from moose in post # 12

[Patos]

Ryu,
My other two boxes Android and Dreamlink T2 connected to the same internet provider as the Mag 254 are working fine.
The Mag 254 is the only one stopped working 4 days ago.
I would like to do a test of your iptv service on the Dreamlink T2 using my current Mag 254 login info. The Mag 254 will be unplugged during this period.
Could you send me the relevant log in instructions for the Dreamlink T2.

Regards.

[Ryu]

You are saying your Dreamlink T2 is connected to same internet provider and working fine then why you want to test T2? you already have T2 working then why make change?