need to replace tv box

[ppalbelo Member Find all posts View Profile Close ppalbelo]

hello i have one tv box in service (with stb emu) but the tv box wifi dont working more and i need to replace the tv box. Can i assign the same mac address on a new stb in a new tv box, or what i must do to fix the problem?, help me please.

[Ryu Moderator Find all posts View Profile Close Ryu]

each box comes with its own Mac address. you should not have problem with new box with new Mac address. however, if you want to use stb emulator on new box then sure you can use old Mac address without any problem.
I would recommend you buzz xr/xrs 4500 or dreamlink T3 boxes.

[ppalbelo Member Find all posts View Profile Close ppalbelo]

i will< thanks

[Ryu Moderator Find all posts View Profile Close Ryu]

no worries

[ppalbelo Member Find all posts View Profile Close ppalbelo]

i replace the tv box and put the old mac addrees and comes stb blocked message, can you help me to restart this issue on server?

[Ryu Moderator Find all posts View Profile Close Ryu]

i replace the tv box and put the old mac addrees and comes stb blocked message, can you help me to restart this issue on server?

did you hit reset on provider site?

[ppalbelo Member Find all posts View Profile Close ppalbelo]

i dont see where reset option on the site

[Ryu Moderator Find all posts View Profile Close Ryu]

ok pm me your donation number and email address and also, provide me your Mac and portal on your box so I can verify if its correct.