device has been 3 days without service

[ppalbelo]

I have a device without service and its been like that for 3 days because my dashboard doesnt have a code assigned to it, the only thing it tells me is "In Process (Generate Donation), please i need help with an admin or something with this issue.

[moose]

I thought we fixed your issue

[ppalbelo]

no, please can yoy check in my account what i said?

[ppalbelo]

please don't post your personal info. just pm to mods only. thanks

[moose]

Asking for the to look into this

[ppalbelo]

ok, thanks

[ppalbelo]

hello, im still without service and sill waiting for solution

[Ryu]

hello, im still without service and sill waiting for solution

just give some time bud your other donation will be fixed soon.

[ppalbelo]

ok , im still waiting friend

[ppalbelo]

if you can you can generate and assign other mac and let me know

[ppalbelo]

if you think is better...

[Ryu]

I can not generate new code but you can on your end. you have access to panel so if you want you can generate or just wait.

[ppalbelo]

how can i do it?

[ppalbelo]

i only can see the deactivate option, , so is activated, the code is 1 but if you look into my panel appears the message In Process (Generate Donation)

[ppalbelo]

ok, i understand, sorry, , but can you help me finally to solve the problem?