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Channels issues - frequent Looping,freezing etc

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  • Channels issues - frequent Looping,freezing etc

    Dear IPTV Numbers
    My remaining Customers are asking at the very least for a restoration time on channels that are rewinding/repeating/looping/freezing...I am tempted to upload the video for clarity should you have difficulty in understanding the core of my issue. If there is no timeline for restoration, then it is only fair for them to discontinue service as the others did. I am sure you would agree. Note that my competitors do not experience these issues for prolonged periods without timelines....... LMN, BET, kids' channels to name a few that are problematic. I am anticipating a favourable response from you that will result in making the customers happy and prevent them from terminating the service in large numbers.

  • #2
    Are you using a dedicated iptv box ?

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    • #3
      I dont think they are

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      • vtoor
        vtoor commented
        Editing a comment
        You are right moose he is using STB emulator app.

    • #4
      Vtoor, The question to the answer is yes!I ALL of my customers have dedicated boxes and ALL are experiencing difficulties at the same time. Now let's get to the real question above because Yerick told me that you were having issues and he directed me here...

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      • #5
        What devices are they

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        • #6
          This is Yerick's response a few days ago

          Hi,

          We have been experiencing technical issues with some of our channels sources affecting some USA and most Latin American channels. Our team is working hard to get everything back to normal ASAP.

          Sorry for the inconvenience and thank your patience.


          This has nothing to do with the device(X96 Mini) that they have for almost 2 years. Now back to the question i asked.Timeline please so that i can better inform my customers before they all quit


          Thank you
          Last edited by bitstreampro; August 14, 2020, 03:38 PM.

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          • #7
            Send me your donations to check your donations use PM

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            • #8
              I sent the donation via PM

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              • vtoor
                vtoor commented
                Editing a comment
                I checked your donations and you are using STB emulator I suggest you to update your device to Kokaleka tv app or use a device like dreamlink.

            • #9
              Sorry I cant allow this
              Last edited by moose; August 15, 2020, 04:41 PM.

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              • #10
                i'm done with this
                Last edited by moose; August 15, 2020, 04:40 PM.

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                • #11
                  I cant let you swear sorry

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                  • #12
                    Yeah I don’t think your devise is the issue I’m using a dreamlink t2 having same problem and I did a speed test on my internet no problem there.

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                    • vtoor
                      vtoor commented
                      Editing a comment
                      Let us know the channels with the issue.

                  • #13
                    Originally posted by edwinv59 View Post
                    Sorry I cant allow this
                    What is the problem with your services.? Some channels are freezing but we are working hard to get all to normal. Here is the announcement

                    https://www.getiptvserver.com/forum/...ezing#post5469

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                    • #14
                      Moose, I hope you are paying attention! I am here for critical thinking, not empty suggestions...Thank you wayne61 for letting the Cat out of the bag and edwinv59 for backup. So we are back to the issue at hand. When will this be resolved.. It is way more than as suggested above? (Constant freezing, looping of channels/rewinding) PS: I was watching a ball game Barcelona vs Bayern on BT sports 1 with a group of friends when one blurted out "what crappy service is this"...I was so embarrassed. The Channel started freezing after half time all the way to the end, Wayne61 and Edwin59, Did you guys experience the same? Let's finally get this sorted out!
                      Last edited by bitstreampro; August 16, 2020, 02:14 AM.

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                      • #15
                        You can only wait until the problem fixed. The problem is being worked on! They never give a time frame when these things will be resolved, only that the issue is being worked on. Read the announcement

                        Hi,

                        We are experiencing intermittent freezing on some USA channels on range 105 - 280 and 363 - 454. Our team is working hard to solve the problem and get everything back to normal ASAP.

                        Sorry for any inconvenience that this issue may cause you or to your business.

                        Comment

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