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VOD not working on Smart STB on my TV

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  • VOD not working on Smart STB on my TV

    Hi, I'm using the app Smart STB on my LG smart TV, that's the most used STB emulator on smart TVs, and when I use the VOD and open a movie or TV show it never loads, it's a black screen. I reached out to their support and this is exactly what they responded to me:
    Dear client,
    Please ask your IPTV Provider to unblock our server IP's and to follow this instruction:
    This will solve your problem
    Kind regards,
    Smart-STB support team

    Can you please help and whitelist their IPs so this can work for and the rest of the users with that app on their TVs? Thanks